Leading supplier of security guards and services across England, Scotland and Wales, Churchill Support Services is in a fortunate position to be able to provide you with its portfolio of policies when you invest in its accredited solutions. Committed to offering you only the highest quality of service so that you can rely on your investment at all times, our services are supported by a variety of policies that are recognised nationwide whilst we are constantly seeking ways in which we can grow our line of guidelines, all for the benefit of your business. Guaranteeing an unrivaled service that your business deserves to remain safe and secure, take advantage of Churchill Support Services no matter where you’re located and allow us to surpass your expectations with our unique portfolio of policies and assurances.
Churchill Support Services Ltd recognises that to achieve continued success it must maintain a quality culture throughout the organisation and therefore are fully committed to BS EN ISO 9001:2015 and the SIA Approved Contractor Scheme. We also recognise that even though our activities have minimal adverse impact on the environment we have a duty of care to protect it wherever we can and therefore we also commit ourselves to BS EN ISO 14001:2015
We underpin our commitment to these standards by adopting the following working practices in all that we do:
Actions, to achieve this policy require us to focus on the following areas:
We will establish and set relevant environmental objectives at all levels and review these at regular intervals. The company will communicate on their environmental aspects if requested
Churchill Support Services Limited is totally committed to meeting our stakeholder’s requirements and to continual improvement. We aim to give our stakeholders peace of mind by providing the best possible security services throughout the United Kingdom.
We want our customers to feel safe and sound in their business premises by providing Static Officers, Retail Officers, Key Holding / Alarm Responses, Mobile Patrols to suit their requirements.
We are committed to establishing and reviewing the Quality Objectives of the company and communicating these to all members of our staff as a vehicle to drive forward continuous improvement.
This policy will be fulfilled through the implementation of the Quality Management Systems required by BS EN ISO 9001 and latest versions of relevant standards BS 7858, BS 7499 and BS 7984.
I fully endorse the contents of this Quality Manual. It is issued with my authority and adherence to the Quality Manual, Management Procedures and Staff Handbook are mandatory to all staff.
Churchill Support Services Ltd “The Company” believe that doing business in a responsible and sustainable manner demonstrates a commitment to social responsibility. The prosperity of our business and of the communities within which we operate requires a commitment to the sustainable management of our activities.
The company demonstrates a commitment to Corporate Social Responsibility by embedding responsible, social and economic needs into the decision-making process and operations. A policy has been developed that impacts and enhances all areas of our business and stakeholders, namely people, customers, environment suppliers, health & safety and the community.
Corporate Social Responsibility describes the business behaviours that not only meet commercial objectives and legal obligations, it is how the company operates.
The following sections provide a brief synopsis of how the company are working to deliver a robust Corporate Social Responsibility policy.
Churchill Support Services Ltd are committed to the well-being and continual development of its employees, whether this be in the form of welfare visits to training and development. Training the workforce, ensuring people are appreciated, valued and given regular feedback is required to ensure each person has a clear understanding of their role and how they contribute to the business.
Employees are recognised and rewarded based on performance, effort, contribution and achievements.
Employees should act with integrity towards one another and exercise a high standard of business practice.
Diversity, fairness and equal opportunities are all supported, the company aim to further involve and consult regularly with employees as to the direction of the business, where appropriate.
Churchill Support Services Ltd manage both the direct and indirect environmental impacts arising from its operations. Environmentally sustainable operating systems are implemented wherever reasonably practicable, to manage the company’s direct impact on our base environment and that of the wider community.
The introduction of a ‘AWARE’ initiative has encouraged stakeholders within the company to adopt an approach to business that openly seeks to source, adopt and promote environmentally aware products and services. A better use of resources is reducing our carbon footprint through smarter working initiatives.
Initiatives adopted to reduce impact on our environment include the following;
Health & Safety
Churchill Support Services Ltd aim to achieve and maintain high standards of health & safety, whilst providing a safe and healthy working environment for all activities. The company has a specific and relevant health & safety policy which is regularly reviewed and updated.
Recent and ongoing initiatives include;
Charitable work has always been an important part of the company’s commitment to the local and wider community, it is something we are passionate about. Operating in a people driven business, it is of great importance for Churchill Support Services Ltd to support charities that provide a worthwhile service to disadvantaged segments of the community. The company is actively involved in charities such as Children in Need, Breast Cancer Awareness and MacMillan.
Business Ethics (ACS)
Churchill Support Services Ltd operate in an ethical manner from the way we source goods and services, to how we conduct ourselves whilst looking after entire client portfolios.
As an organisation, we have from the start strived to enhance the reputation of the security industry. From being one of the first organisations to support the introduction of the Private Security Industry Act, to our enthusiastic embrace of the SIA Approved Contractor Scheme (ACS).
You can’t get it right 100% of the time, but you can learn from mistakes and evolve the service provided to ensure that client satisfaction remains at the forefront. Part of this commitment to getting it right is achieving ACS accreditation and then maintaining it, which proclaims commitment to enhancing the image of the security industry through safeguarding employee rights, protecting the environment and by giving something back to the community.
Churchill Support Services Ltd is in the top 1% of ACS approved companies, the ACS accreditation promotes quality within the service industry. Therefore, the accreditation provides peace of mind in the knowledge that the company you’ve chosen to look after all your security requirements is an industry leader.
General Statement of Company Policy:
General Statement of Employees’ Responsibilities:
It is the responsibility of all employees
It is the responsibility of the Managing Director of the company to ensure the implementation of the Health & Safety Policy. He will ensure the necessary organisation and arrangements are in place for the company to comply with the policy. This Policy will be reviewed on an annual basis or as required by health & safety legislation.
Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.
We are committed to:
Data Protection Principles
1. Personal data shall be processed fairly and lawfully.
2. Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
4. Personal data shall be accurate and, where necessary, kept up to date.
5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6. Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998.
7. Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
What Information Do We Collect?
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
iii. Information provided to us when our visitors communicate with us electronically for any reason.
How Do We Use This Information ?
The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
iii. To meet our contractual obligations to you.
What Are Cookies?
Cookies are text files, containing small amounts of information, which are downloaded to your personal device when you visit a website.
Persistent cookies remain on a user’s device for the period specified in the cookie. They are activated each time the user visits the website that created it. Session cookies are created temporarily and allow website operators to link the actions of a user during a browser session, the session starts when a user opens the browser window and finishes when they close the browser window and all session cookies are deleted.
Cookies are used for everything from navigation, remembering preferences and generally help to improve the user experience.
On visiting the Churchill Support Services website when you click accept we will set four Google Analytic cookies on your computer (__utma, __utmb, __utmc, __utmz) so that we can access Google Analytics services. We use this to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously so neither Churchill Security or Google can associate your IP address with any personally identifiable information. These cookies allow us to enhance our website and improve the customer experience.
Our website also uses seven cookies for telephone tracking (exp_referFirstVisitTime, exp_referHost, exp_referVisitTime, exp_referNumVisits, exp_referMedium, exp_teltrackNumber, exp_referKeywords). This allows us to show users different phone numbers depending on how they found our website. For example people who come through from Google will see a different number on our website to people who find us on Bing or via Social Media channels this cookie is strictly necessary for site functionality.
Explanation of Google Analytics service:
“Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.”
Below is a list of the cookies types we may use on our Website. We classify cookies in the following categories:
Strictly Necessary Cookies
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
You can find more information in the following links:
ICO Cookie Regulations & the EU law https://ico.org.uk/for-organisations/guide-to-pecr/electronic-and-telephone-marketing/using-marketing-lists/
Storing Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered on our website will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud reduction and minimise credit risks.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you.
Modern Slavery Act (2015)
Anti-Slavery and Human Trafficking Policy of Churchill Support Services
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, agents, contractors and suppliers.
Churchill Security Ltd strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect that our suppliers will hold their own suppliers to the same high standards.
Modern Slavery and Human Trafficking
Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.
We shall be a company that expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery: