09 / 05 / 2022

Control Room Assistant

Location: Chorley, Lancashire
Position: Control Room Assistant
Employment: Part Time
Salary: £9.45 per hour
Post Date: 09 / 05 / 2022

About the company

Churchill Support Services are one of the UK’s leading Security and Facilities Management organisations. The people within our organisation are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of our business.

From the moment you apply to work for us, we strive to offer a working environment that makes our employee’s feel valued and motivated. Whilst offering competitive rates of pay, we also consider other factors, such as work/life balance, culture, training and career progression.

We succeed because we employ people who share our company’s core virtues of putting People First, displaying Passion in our work and showing Humility when it matters.

Churchill Support Services are delighted to announce that a new and exciting opportunity has arisen for an enthusiastic and innovative individual to join our state-of-the-art Control Room.


About the role

Working within our newly refurbished office based in the heart of Lancashire, our control room is at the very core of our business. The Control Team is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant has the ability to remain calm, in what can be a fast-paced and challenging role.

The Control Room operates as a 24-hour, 7 day per week operation and the successful applicant will be on a four-on four-off shift pattern working between the hours of 19.00 – 07.00.

Main duties and responsibilities:

  • Incident management.
  • Communicating with colleagues and customers via telephone and email.
  • Responding to CCTV activations.
  • Scheduling the shifts of Security Officers.
  • Monitoring the employee management system.
  • Responding to telephone and email queries in a timely manner.
  • Collate accurate reports on all events / incidents and provide these to the management team.

The successful applicant must:

  • Maintain an excellent standard of customer service.
  • Be computer literate with a good knowledge of Microsoft Office Programs.
  • Possess good time management skills.
  • Build relationships with key stakeholders.



  • A valid SIA licence.


  • A valid SIA CCTV Licence.
  • Previous control room experience.
  • Previous administration experience.
  • Previous experience in security industry.

What you can expect from us:

  • 28 days annual leave entitlement (Pro rata).
  • Free onsite parking.
  • Company Pension Scheme.
  • Free eyecare vouchers.
  • Cycle to work scheme.
  • Unlimited access to our online training platform.
  • Full company uniform provided.


    yes Please tick this box if you are happy for us to keep your CV on file and contact you regarding any vacancies which we think you may be suitable for